Microsoft Safety Scanner

How do I find and remove a virus?

If you can answer "yes" to any of the following questions, your computer might have a virus.
Is your computer running very slowly? A common symptom of a virus is much slower than normal computer performance. 

However, there can be other reasons for slow performance, including a hard disk that needs defragmenting, a computer that needs more memory (RAM), or the existence of spyware or adware. For more information about spyware, see How to tell if your computer is infected with spyware.

Are you getting unexpected messages, or are programs starting automatically? Some viruses can cause damage to Windows or some of your programs. The results of this damage might include messages appearing unexpectedly, programs starting or closing automatically, or Windows shutting down suddenly.

Is your modem or hard disk working overtime? An e mail virus works by sending many copies of itself by email. One indicator of this is that the activity light on your broadband or external modem is constantly lit; another is the sound of your computer's hard disk continually working. These are not always symptoms of a computer virus, but when combined with other problems, can indicate a virus infection.

To check for viruses, scan your computer with an antivirus program. New viruses appear every day, so keeping your antivirus program updated is important. For more information about computer security. To learn how to remove malicious software (malware) from your computer, Download Microsoft Security Scanner 

A fast way to check whether your PC has a virus is to use Windows Defender. This malware protection is included with Windows and helps identify and remove viruses, spyware, and other malicious software.

If you're using Windows RT 8.1, Windows Defender is always on and can't be turned off.

Scan your PC with Windows Defender

1. Open Windows Defender by swiping in from the right edge of the screen, and then tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering defender in the search box, and then tapping or clicking Windows Defender.
2. Under Scan options, pick the type of scan you want to run:
• A Quick scan checks only the areas on your PC that malicious software is most likely to infect, and any apps currently running.
• A Full scan checks all the files on your PC. Depending on your PC, this scan might take an hour or more.
• A Custom scan checks only the files and locations that you choose.
3. Tap or click Scan now.

Remove a virus manually

Windows Defender will typically remove viruses automatically. However, in some cases you might need to remove a virus manually. This can be a technical process that you should try only if you've exhausted all other options, you're familiar with the Windows registry, and you know how to view and delete system and program files in Windows.

1. First, run your antimalware app to identify the virus by name. If you don't have an antimalware app or if your app doesn't detect the virus, you might still be able to identify it by looking for clues about how it behaves.
2. Write down the words in any messages it displays, or, if you received the virus in email, write down the subject line or name of the file attached to the message.
3. Then search an antivirus provider's website or the Microsoft Malware Protection Center for references to what you wrote down or to try and find the name of the virus and instructions for how to remove it.

After the virus is removed, you might need to reinstall some software or restore lost info. Making regular backups of your files can help you avoid data loss if your PC gets infected again. If you haven't made backups in the past, it's a good idea to start now. For more info, see Restore files or folders using File History.

How do I uninstall antivirus or antispyware programs?

If you use more than one antivirus or antispyware program at the same time, your PC may experience decreased performance, become unstable, or restart unexpectedly. Before you install Microsoft Security Essentials, or if you want to resolve issues with Microsoft Security Essentials, including installation issues, you must first completely remove any Internet security programs from your PC.

1. In Windows 7, click Start. In the Search programs and files box, type appwiz.cpl, and then press Enter.
2. In the list of installed programs, uninstall any other Internet security programs.
3. Restart your PC.

Note

• Some Internet security apps don’t uninstall completely. You may need to download and run a cleanup utility for your previous security app for it to be completely removed.
• If you use another antispyware program together with Microsoft Security Essentials, we recommend that you turn off real-time scanning in the other program. For more information, see the documentation supplied by that antispyware program.

Important

• If your antivirus program is disabled, or if you don't have one installed, you should follow these guidelines:
• Don’t download or open files from sources that you don't trust.
• Don’t visit websites that you don't trust.
• Don’t open email attachments from contacts that you don’t trust.

Protect my PC from viruses

This topic is about ways to protect your PC from viruses that can screw up your computer. It also provides tips for taking preventative steps for protecting your PC, guidance for helping to protect your PC, finding and removing viruses, and keeping yourself informed about security issues.

Help prevent viruses from getting on your PC

There are many preventive steps you can take to help protect your PC from viruses and other threats.

• Use an antimalware app. Installing an antimalware app and keeping it up to date can help defend your PC against viruses and other malware (malicious software). Antimalware apps scan for viruses, spyware, and other malware trying to get into your email, operating system, or files. New threats can appear daily, so check the antimalware manufacturer's website frequently for updates. 
  
  Windows Defender is free antimalware software included with Windows, and you can update it automatically through Windows Update. You can also visit the list of Consumer security software providers to look for antivirus apps that work with Windows.
• Don't open email messages from unfamiliar senders, or email attachments that you don't recognize. Many viruses are attached to email messages and will spread as soon as you open the attachment. It's best not to open any attachment unless it's something you're expecting.
• Use a pop-up blocker with your Internet browser. Pop-up windows are small browser windows that appear on top of the website you're viewing. Although most are created by advertisers, they can also contain malicious or unsafe code. A pop-up blocker can prevent some or all of these windows from appearing. Pop-up Blocker in Windows Internet Explorer is turned on by default.
• If you're using Internet Explorer, make sure SmartScreen Filter is turned on. SmartScreen Filter in Internet Explorer helps protect you from phishing and malware attacks by warning you if a website or download location has been reported as unsafe.
• Pay attention to Windows SmartScreen notifications. Be cautious about running unrecognized apps downloaded from the Internet. Unrecognized apps are more likely to be unsafe. When you download and run an app from the Internet, SmartScreen uses info about the app's reputation to warn you if the app isn't well-known and might be malicious.
• Keep Windows updated. Periodically, Microsoft releases special security updates that can help protect your PC. These updates can help prevent viruses and other malware attacks by closing possible security holes. 
  
  You can turn on Windows Update to make sure that Windows receives these updates automatically. 
• Use a firewall. Windows Firewall or any other firewall app can help notify you about suspicious activity if a virus or worm tries to connect to your PC. It can also block viruses, worms, and hackers from trying to download potentially harmful apps to your PC.
• Use your Internet browser's privacy settings. Some websites might try to use your personal info for targeted advertising, fraud, and identity theft.
  
  If you're using Internet Explorer, you can adjust your privacy settings or restore the default settings whenever you want.
• Make sure User Account Control (UAC) is turned on. When changes are going to be made to your PC that require administrator-level permission, UAC notifies you and gives you the chance to approve the change. UAC can help keep viruses from making unwanted changes. To open UAC, swipe in from the right edge of the screen, and then tap Search. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.) Enter uac in the search box, and then tap or click Change User Account Control settings.
• Clear your Internet cache and your browsing history. Most browsers store info about the websites you visit and the info that you provide, like your name and address. While it can be helpful to have these details stored on your PC, there are times when you might want to delete some or all of them—for example, when you're using a public PC and don't want to leave personal info behind.

Security checklist for Windows

Take advantage of all the ways you can help keep your PC safer and more secure with Windows.

Action center. Check Action center to make sure your firewall is on, your antimalware protection is up to date, and your PC is set to install updates automatically.

Windows Defender. Use Windows Defender to help prevent viruses, spyware, and other malicious or unwanted software from being installed on your PC without your knowledge.

Windows SmartScreen. Use Windows SmartScreen to help protect your PC by warning you before running unrecognized apps and files downloaded from the Internet.

 User Account Control. Make User Account Control ask for permission before your PC installs software or opens certain kinds of apps that could be potentially harmful or make it vulnerable to security threats.

File History. Use File History to regularly back up your personal files—like photos, documents, and music—automatically. If your PC has a hardware failure, you can restore any versions of the files that are most important to you.

Windows Update. Use Windows Update to automatically download and install the latest updates for your PC.

Windows Firewall. Turn on Windows Firewall to help prevent hackers and malicious software, such as viruses, from accessing your PC through the Internet.

Update your antivirus software

Antivirus software must be updated regularly to stay effective against new viruses. Most antivirus software is designed to update automatically, but you can also update your software manually.

Windows doesn't come with antivirus software, but it can often detect and monitor antivirus software that was installed by you or your computer manufacturer. The status of your antivirus software is typically displayed in Action Center.

1. Open Action Center by clicking the Start button 
   
   , clicking Control Panel, and then, under System and Security, clicking Review your computer's status.
2. Click the arrow button  next to Security to expand the section.
3. If Windows can detect your antivirus software, it will be listed under Virus protection.
4. Click Update now.

Turn Windows Firewall on or off

1. Open Windows Firewall by clicking the Start button 
   
   , and then clicking Control Panel. In the search box, type firewall, and then click Windows Firewall.
2. In the left pane, click Turn Windows Firewall on or off. 
   
    If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Click Turn on Windows Firewall under each network location that you want to help protect, and then click OK.
4. If you want the firewall to prevent all programs from communicating, including programs that you have previously allowed to communicate through the firewall, select the Block all incoming connections, including those in the list of allowed programs check box.