Microsoft Easy Fix Solution For Windows7

How to use Microsoft easy fix solutions

Summary

This article provides information about Microsoft easy fix solutions and how to use them to resolve software issues. “Microsoft easy fix” was previously known as “Microsoft Fix it.” The article also contains information about the end of support notification for legacy Fix it solutions.

End of support notification for Fix it

If you are redirected to this article when you click the Download button of a “Fix it” solution in a Microsoft Knowledge Base article, this means that the solution has been retired and is no longer supported. We recommend that you use one of the following diagnostics to resolve your software issues.

Windows troubleshooter

Troubleshoot problems that may prevent Windows Store Apps from working properly

Find and fix problems playing sounds

Find and fix problems recording sounds

Find and fix problems that may prevent background downloads from working

Troubleshoot problems with devices and printers

Find and fix problems with devices and hardware

Find and fix problems with Internet Explorer performance

Find and fix problems with security and privacy features in Internet Explorer

Find and clean up unused files and shortcuts, and perform maintenance tasks

Find and fix problems with connecting to the Internet or to websites

Find and fix problems with accessing files and folders on other computers

Find and dix problems with viewing computers or shared files in a homegroup

Find and fix problems with wireless and other network adapters

Find and fix problems with incoming computer connections and Windows Firewall

Find and fix problems with connecting to your workplace network using DirectAccess

Find and fix problems with running older programs on this version of Windows

Find and fix problems to help optimize Windows speed and performance

Find and fix problems with your computer's power settings to conserve power and extend battery life

Find and fix problems with printing

Find and fix problems with Windows Search

Find and fix problems playing movies, television, or video

Find and fix problems with Windows Media Player settings

Find and fix problems with the Windows Media Player Library

Find and fix problems with playing DVDs in Windows Media Player

Resolve problems that prevent you from updating Windows

What is a Microsoft easy fix solution?

"Microsoft easy fix" was also known as Microsoft Fix it. Microsoft easy fix solutions can help diagnose and resolve issues for Microsoft products or third-party software that affects Microsoft products. Microsoft easy fix solutions are usually found in Knowledge Base articles or other Microsoft support content. Clicking the Download button will download a Microsoft easy fix solution that can help you deal with software issues automatically.

A Microsoft easy fix package can be one of the following file types based on the technology that is used to create the easy fix package:

• .msi
• .diagcab

Note .diagcab solutions are for Windows 7 and later versions of Windows only. Windows Vista and Windows XP cannot run .diagcab solutions.

MSI solutions are created by using the Windows Install platform. An .msi package contains a single fix that addresses a single problem of your software. .diagcab solutions are created by using the Windows Troubleshooting Platform. A .diagcab package may contain a single fix or multiple fixes to address a single issue or a series of issues in a complex scenario. 

Note Microsoft easy fix solutions are not substitutes for Microsoft hotfixes, security updates, or product updates, but may be used as a temporary stop-gap until the regular product response is ready.

How to run a Microsoft easy fix solution

All easy fix solutions start with the same process.

1. To run an easy fix solution, click the Download button or the "Fix this problem" link in the KB article that hosts the solution.
2. A File Download dialog box will appear in your browser. Here are some examples of the different download dialog boxes on some popular browsers:
   • For Internet Explorer 11, the download tooltip is shown at the bottom of the web browser.
     
     
      
   • For Google Chrome version 33, the download tooltip is shown at the bottom of the web browser.
     
     
     
      
   • For Mozilla Firefox 28.0, the Save File dialog box appears in the web browser.
     
     
     
      
   
   Download the file and then run it on your computer. For example, in the Internet Explorer 11 example mentioned previously, click Run on the download prompt at the bottom of the browser.
   
   Some packages may require you to log on to Windows as an administrator. You may be prompted to provide credentials when you run the package.
   
   
    
   
   Follow the prompts in the easy fix solution to complete the troubleshooting process. The exact prompts may differ, depending on which kind of easy fix package you downloaded and the individual easy fix solution itself.

Run an easy fix solution with the extension: .diagcab (Windows 7 and later versions)

1. On the first page of the Diagnostic Troubleshooting wizard, you can click the "Advanced" link to select whether to diagnose and fix the problem automatically, or to manually select the potential fix to apply.
   
   
    
2. The solution takes time to diagnose and repair the problems. You can see the progress in the wizard.
   
   
    
3. When the troubleshooting process is complete, the result page will show you the problems that cannot be fixed. Clicking View detailed information will show you the detailed troubleshooting report.
   
   
    
   Screenshot: An easy fix solution that has a single root cause.
   
   
    
   Screenshot: An easy fix solution that has multiple root causes.

More Information

Microsoft easy fix solution prerequisites

Easy fix solutions requires a minimum-supported operating system and software. For .msi solutions, you can run the solutions on Windows XP and later versions of operating systems. For, .diagcab solutions, you can run the solutions on Windows 7 and later versions of Windows.